![]() ![]() (2) enters a valid SSN on file in the information management system (IMS), the client is prompted to enter the date of birth and PIN number. The client then chooses option three to enter personal information and is then prompted to provide the client's Social Security number (SSN) (1) does not know the EBT card number, the client waits to answer until prompted to enter the EBT card number, report a lost or stolen EBT card, or to enter personal information. (b) When the client calls Conduent to request a replacement card, Conduent asks the client to provide the EBT card number and the personal identification number (PIN). The client is not required to file a police report. (3) stolen when the client reports the theft to Conduent. (2) damaged when the EBT card is unreadable, the magnetic strip no longer works, or the card is torn or (1) lost when the client had an EBT card but cannot locate it EPS staff remotely print EBT cards to the local county office's embosser the date they receive replacement requests.ฤก. (a) An electronic benefit transfer (EBT) card is considered: Replacement cards take seven- to 10-calendar days to receive. (3) The EBT contractor mails replacement EBT cards by the next business day after the client requests a replacement card. (E) the county director approves requesting EPS assistance because of special circumstances, such as when a homeless person uses the county office as a mailing address, when a treatment center client leaves the treatment center, or other limited circumstances. (D) the EBT card contains food and child care benefits in application or open status or (C) an EBT card containing SNAP food benefits is returned to the county office because it is demagnetized or in an unusable condition ![]() (B) an EBT card was previously issued, but the applicant never received benefits or has not received SNAP food benefits for at least 24 months (A) SNAP expedited services are approved for the month the replacement is requested (2) The worker requests the Oklahoma Department of Human Services (DHS) Financial Services Electronic Payment Services (EPS) Unit assistance in issuing a replacement card, when: (1) Local EBT specialists cannot issue initial or replacement EBT cards containing Supplemental Nutrition Assistance Program (SNAP) food benefits. When the client or authorized representative requests replacement of a lost, stolen, or destroyed Access Oklahoma electronic benefit transfer (EBT) card, staff advises the person to phone the EBT contractor at 1-88 or to go online at to cancel the current card and request a replacement. ![]()
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